Terms of sale

These terms apply when you buy a star on this website. They are written to be read, not skimmed past. If anything is unclear, ask us before you order.

Who you are buying from

The Intergalactic Star Database is a trading name of Crowther Creative Products Limited, registered in England and Wales (company number 04994959), registered office 6 Downlands, Harrietsham, Maidstone, Kent ME17 1LE. VAT number GB 833 9667 87. Email info@intergalacticstardatabase.co.uk, or use our contact form.

Stars bought on Amazon are sold under Amazon's own terms; these terms cover orders placed here.

What you are buying

You are buying the registration of a real star, taken from a recognised star catalogue, in the Intergalactic Star Database under the name you choose, together with the documents that record it. Each star is registered to one name only and is never given to anyone else in our register.

Star names are decided officially by the International Astronomical Union, which does not recognise names from any commercial registry, ours included. Your star's name is recorded by us, not by astronomers. It is a gift and a keepsake, not a scientific or legal title, and it doesn't give you ownership of the star.

The two ways to buy

• Print at home, £8.99 a star. Your star is registered as soon as your payment goes through, and its page opens straight away with four documents to print: the Certificate of Registry, the Star Area Co-ordinates Sheet, the star chart and the welcome letter. Nothing is posted.
• Posted gift pack, £13.99 a star. The same four documents, printed by us and posted in a full-colour gift envelope. UK delivery is included in the price. Your star's page and printable documents are available as well.

You can order up to ten stars at once. Two or more stars in one order are registered side by side in the same part of the sky.

Prices and payment

Prices are in pounds sterling and include VAT. You pay by card or another method offered on the secure checkout, which is run by Stripe; your card details go to Stripe and are never seen or stored by us. Your order is accepted, and our contract with you begins, when Stripe confirms your payment and your star is registered. We will show you its Database Number at that point.

The name you choose

We register and print the name exactly as you type it, so please check the spelling, capitals and spacing before you pay. You are responsible for the name you give us: on a posted gift pack, a name typed wrongly is not reprinted free of charge. On a print-at-home star, we are happy to correct or change the name for you at no charge; just contact us. We may refuse a name that is offensive, unlawful or infringes someone else's rights; if we do, we will offer you a different name or a full refund.

Delivery

Print-at-home stars are ready as soon as your payment goes through: your order email links to your star's page and its documents.

Posted gift packs go to UK addresses only, with delivery included. They are printed and posted within 24 hours by Royal Mail. If a pack arrives damaged, or doesn't arrive, contact us and we will print and send it again at no charge.

Returns and refunds

Unhappy for any reason? If you are unhappy with your product for any reason, you can return it within 14 working days for a full refund. Please contact us first so we know it's coming; returns are sent at your own cost. When we refund an order, its star is removed from our register.

Damaged or faulty? Should your order arrive damaged or faulty, we will send you a new one straight away, or refund you if you prefer.

Print at home. The same 14 working days apply: contact us and we refund you in full, with nothing to send back. We are happy to correct or change its name at no charge.

Refunds go to the card or account you paid with. None of this affects your legal rights as a consumer, including those under the Consumer Rights Act 2015.

Offers

10% off. If you join our email list, we show you a code for 10% off straight away, on screen. Type it at checkout on this website. You can unsubscribe at any time.

Your star's page

Your star's page on our star finder opens with its Database Number, and you can print its documents from there as often as you like. Please keep a note of your Database Number: it is how you find your star again.

Our responsibility to you

Our total responsibility for any order is limited to the price paid for it. Nothing in these terms limits any responsibility that the law doesn't allow us to limit.

Questions, and the law

If you have a question about your order, contact us or reply to your order email: customer services responds within 24 hours. These terms are governed by the law of England and Wales.

Changes to these terms

We may update these terms from time to time. The terms on this page when you place your order are the ones that apply to it.